PRIVACY POLICY
Privacy Policy
Eliza & Lea
At Eliza & Lea, we are committed to protecting your personal information and handling it openly and transparently. This policy explains what we collect, how we use it, and the rights you have, in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable EU data protection standards given the international nature of our operations.
1. Information We Collect
When you browse our store, create an account, or place an order, we may collect the following:
- Identity & Contact Data: your full name, shipping address, billing address, email address, and phone number.
- Payment Information: transaction details required to process your order, securely handled and tokenised by our certified payment gateways. We do not store full card details ourselves.
- Device & Connection Data: your IP address, device type, operating system, and browser configuration.
- Usage Data: how you browse, search, and interact with our website.
2. How We Use Your Information
We collect and use personal information only for legitimate business purposes, including to:
- Process, validate, and fulfil your orders, including shipping and delivery.
- Provide customer support and handle returns or claims.
- Send essential order updates, such as confirmations and tracking notifications.
- Send marketing and style updates, where you have opted in, in accordance with Australia's Spam Act 2003.
- Improve our website, product range, and overall shopping experience.
You can withdraw your consent to marketing communications at any time via the unsubscribe link in our emails, or by contacting us directly.
3. Sharing Your Information
We do not sell your personal information. We share only what is necessary with trusted service providers who help us operate our business, including:
- Payment Processors: to securely process transactions (e.g. Shopify Payments, Stripe).
- Shipping & Logistics Partners: to pack, ship, and deliver your order.
- Analytics Providers: to understand website performance and improve our marketing (e.g. Google Analytics).
As a Netherlands-based business shipping internationally, your data may be processed outside Australia, including within the European Union and by service providers based in the United States. Where this occurs, we take reasonable steps to ensure your information receives a comparable level of protection, and by using our store you acknowledge this cross-border handling of data.
4. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose it was collected for, to handle any returns or warranty matters, or to meet our legal and accounting obligations.
5. Cookies
Our website uses cookies to function properly and to improve your experience. These fall into three categories:
- Essential Cookies: required for core functions such as your cart and secure checkout.
- Analytics Cookies: help us understand traffic and site performance.
- Marketing Cookies: used to show relevant ads on external platforms.
You can manage your cookie preferences at any time through your browser settings or our cookie banner. See our Cookie Policy for details.
6. Your Rights
Under the Australian Privacy Act and Privacy Principles, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, where legally permitted.
- Withdraw your consent to data processing at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.
To exercise any of these rights, contact us using the details below.
Contact Us
Eliza & Lea is operated by DGTL-ASPECT (Chamber of Commerce / KvK 75668416, VAT NL002331229B15), registered at Charlotte van Pallandthof 49, 1628 ZH, Hoorn, The Netherlands.
Email: info@eliza-lea.com
Website: www.eliza-lea.com