TERMS AND CONDITIONS
Terms and Conditions
Eliza & Lea
These Terms and Conditions apply to every purchase made through the Eliza & Lea website (www.eliza-lea.com). By placing an order, you agree to the terms set out below.
1. Applicability
By placing an order through our website, you agree to these Terms and Conditions. We may update these terms from time to time; the version in effect at the time of your order applies to that purchase.
2. Product Information
We do our best to display our products, materials, and colours accurately. Actual colours may vary slightly depending on your screen settings, and product images are for illustrative purposes. We reserve the right to correct minor typographical errors.
3. Ordering and Payment
An order is confirmed once full payment has been successfully received. We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and other methods shown securely at checkout.
4. Processing and Delivery
- Processing time: 1–3 business days.
- Estimated delivery: 10–20 business days, depending on your location within Australia.
- Fulfilment: To bring you a curated collection at fair prices, orders are fulfilled by our trusted international partners and shipped directly to the address you provide.
- Delays: Delivery may occasionally take longer during peak periods, extreme weather, or due to customs processing.
5. Returns, Cancellations, and Refunds
We want you to be happy with your purchase. Change-of-mind returns are accepted within 30 days of delivery, subject to the following:
- Process: Contact us at info@eliza-lea.com first to receive return authorisation and instructions.
- Return address: By placing an order, you agree that approved returns will be shipped to our designated international return facility at: Liu Changxing, No. 2 Freight Elevator, West Side of the 3rd Floor, Upstairs, Yuantong Express, No. 409, Suxi Yiwu Town, Zhejiang, Zhejiang, 310000, China. This address is also confirmed in the return authorisation email you receive and in our Returns & Refunds policy. Returns sent without prior authorisation, or to another address, can't be processed.
- Return costs: For change-of-mind returns, return shipping and any related customs or postal charges are the customer's responsibility. We recommend a trackable shipping method, as we can't issue a change-of-mind refund for a return lost in transit.
- Condition: Returned items must be unused, unwashed, and in their original packaging.
6. Liability
Once tracking confirms an order has been delivered to the address you provided, Eliza & Lea is not liable for its loss, theft, or damage. It's your responsibility to make sure your delivery details are correct when ordering; any address correction must be reported to us within 24 hours of placing your order. Nothing in this section limits any consumer guarantee you're entitled to under Australian law.
7. Customs, Duties, and Import Taxes
As orders are dispatched from international fulfilment hubs, Australian customs duties, GST, or import charges may apply depending on your order. These charges are the customer's responsibility — Eliza & Lea has no control over government fees or related customs delays.
8. Intellectual Property
All content on this website — including text, product descriptions, graphics, images, and logos — belongs to Eliza & Lea and may not be copied or used without our prior written permission.
9. Complaints and Dispute Resolution
We take complaints seriously. You can submit one via our contact form or by emailing info@eliza-lea.com. We aim to respond and offer a fair resolution within 5 business days.
10. Governing Law
These terms are governed by the laws of Queensland, Australia. Any disputes are subject to the non-exclusive jurisdiction of the courts of Queensland, without limiting any right you may have to bring a claim in your own state or territory under the Australian Consumer Law.
11. Your Rights Under Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded. If your order is faulty, not fit for purpose, or significantly different from how it was described, you're entitled to a repair, replacement, or refund, and we'll also cover reasonable return shipping in that case — regardless of the change-of-mind terms in Section 5.
If any part of these Terms conflicts with your rights under the ACL, your ACL rights take priority.
Contact Us
Eliza & Lea is operated by DGTL-ASPECT (Chamber of Commerce / KvK 75668416, VAT NL002331229B15), registered at Charlotte van Pallandthof 49, 1628 ZH, Hoorn, The Netherlands.
Email: info@eliza-lea.com
Website: www.eliza-lea.com